Swipex - Android FAQs

About SwipeX

SwipeX (Tap to Pay on Android) by Magnati allows Magnati customers to take card payments directly on their NFC-enabled smartphone (Android phone or tablet running operating system (OS) 11 or higher) without needing any additional physical hardware.

You will need an Android phone or tablet with Google Play Store and NFC available in device, running an operating system (OS) version 11 or higher.

SwipeX (Tap to Pay on Android) leverages the built-in security features of the Android to keep your business and customer data private and secure. The application is PCI DSS compliant, ensuring industry-standard data protection. When a payment is processed, Apple doesn’t store card numbers on the device or on Apple servers, so you can be rest assured knowing your business stays secure.

Yes, SwipeX can be used on multiple devices. You can register for multiple Terminal IDs, as each Terminal ID is associated with only one device.

Please check the SwipeX (Tap to Pay Android) terms and conditions here.

SwipeX (Tap to Pay Android) is currently free to download and use (standard fees, including transaction fees would apply).

SwipeX accepts contactless cards, Apple Pay, Google Pay, Samsung Pay and other digital wallets. To determine if a card can make contactless payments, look for the contactless symbol.

With SwipeX (Tap to Pay Android) by Magnati, you can accept in-person contactless payments right on your Android including credit/debit cards and digital wallets such as Apple Pay or Google Pay or Samsung Pay.

Yes, you need to onboard with Magnati to use SwipeX.

To onboard with Magnati, you have the following options:

1.Onboard via our website using Digital Merchant Onboarding.
2.Connect with your Relationship Manager.
3.Download the SwipeX application to sign up.
4.You can email merchantservices@magnati.com for assistance.

Connect with your relationship manager or reach out to merchantservices@magnati.com for further assistance.

Setting up Tap to Pay on Android

You can find your Merchant ID in the “Account” section, located in the bottom right corner of the navigation bar.

Go to Settings > Connections > NFC and contactless payments. Tap on the NFC switch to activate it.

Mail us on merchantservices@magnati.com with Your request and our team will support to get aditional user ID.

Taking Payments

1. Open the SwipeX App on Android.
2. Click on ‘Tap to Pay ‘ option.
3. Enter the amount.
4. Press ‘Tap to Pay’.
5. The contactless tap icon and the amount will appear on screen. Show this to the customer, and have them tap and hold their payment card (or device) on front of your Android where it reads ‘Hold here to pay’ (where the NFC sensor is).
6. Once the card is read successfully, the Transcation will be approved with Transaction details and give you the option of sending the e-receipt via email or QR code to your customer.

Yes, in order to use SwipeX (Tap to Pay Android) By Magnati , you’ll need a Wi-Fi or cellular data (3G or better) internet connection.

You can look for the EMV Contactless logo on the front or back of their card.

No. SwipeX (Tap to Pay Android) By Magnati won’t have a noticeable impact on battery life.

Refund

1. Open the SwipeX app.
2. When the dashboard screen is prompted, from the list of the transaction types, select the ‘Refund’.
3. You’ll be prompted with the list of settled transactions which are available to be refund.
4. Once you find it, tap on the transaction.
5. If the transaction hasn’t been voided or fully refunded, you will see options to refund.
6. Tap ‘Refund’.
7. Enter the value of the refund up to the full amount paid (you can do partial refunds), and hit ‘Refund’.
8. A ‘Confirm refund’ screen will appear. If you’re happy with the refund, tap ‘Confirm’.
9. The contactless tap icon and the amount will appear on screen. Show this to the customer, and have them tap and hold their payment card (or device) on front of your phone where it reads ‘Hold Here to Pay’ (where the NFC sensor is).
10. Once the card is read successfully, the screen will display a ‘Done’ message.
11. Then it will be followed by a ‘Refund is successful’ message and give you the option of sending the e-receipt via email or QR code to your customer.

SwipeX only allows refunds on transactions that have been processed through SwipeX (Tap to Pay Android) App. The owner can process refunds on any SwipeX transactions across their business via using merchant portal, but a staff member (with ‘Cashier’ access) can only perform refunds on transactions taken on their device/account.

Open the SwipeX app.
1. Tap ‘Transactions’.
2. When the dashboard screen is prompted, from the list of the transaction types, select the ‘Void.
3. If the transaction hasn’t been void or fully refunded, you will see options to Void.
4. Tap ‘Void’.
5. The screen will show you the details of the sale to void. Click on ‘Void’.
6. A ‘Confirm void’ screen will appear for you to confirm the void. Click on Confirm option (In the case of Void, you do not need the customer to tap on your Tap to Pay on Android app).
7. A ‘Void is successful’ message will appear and give you the option of sending the e-receipt via email or QR code to your customer.

Receipts

Yes, the Swipex offers a digital receipt feature that allows you to send receipts via email. Additionally, you can scan a QR code for e-receipts.

When your customer requests an Email receipt, you’ll be asked for their Email ID to send. Once sent, the customer will receive a Mail on their Email ID.
The Email receipt will include your merchants Transaction Details.

Trouble shootiing and Security

Please make sure you are entering the correct credentials. If you have forgotten your PIN, you can click on ‘Reset PIN?’ on the SwipeX (Tap to Pay Android) By Magnati app login screen and reset your PIN.
If you are still experiencing trouble logging in, please, try clearing the cache for the app:
1.Open the Settings on your device.
2.Go to Apps menu.
3.Go to your installed apps.
4.Find SwipeX and select it.
5.Go to the Storage tab.
6.Click on Clear Cache/Storage.
7.And then try to log in again.
If you’re still having difficulty, please email us at merchantservices@magnati.com

On the login screen, there is a ‘Reset PIN?’ button. Tap that.
1.On the login screen, below the credential fields, tap the “”Reset PIN?”” button.
2.After clicking “”Reset PIN,”” you will be prompted to enter your User ID.
3.Click “”Unlock & Reset PIN.”” A new PIN will be sent to your mobile.
4.Use the temporary PIN to log in, then you will be prompted to set a new PIN.
5.Once entered, a new page will appear for you to enter and confirm your new PIN.
After confirming, your new PIN will be set.
For additional assistance, please email us at merchantservices@magnati.com.

Taking screengrabs/shots is denied on SwipeX (Tap to Pay Android) By Magnati to prevent recording of sensitive cardholder information.

Yes – for Tap to Pay on Android to work, you will need to ensure that the clock is synced with the date/time correct and in a 24 hour format. To do this, go to Settings > Date & Time. Check that 24 hour time in switched on and that date/time are correct – this may already be ‘set automatically’ which is fine

It utilizes Near Field Communication (NFC) technology, allowing customers to tap their contactless cards or mobile wallets (like Apple Pay or Google Pay) on the merchant’s device to complete a transaction securely.

Fees vary depending on the business . It’s essential to check with your relationship manager for detailed fee structures.

If a payment fails, check the device’s NFC functionality, ensure the app is updated, and verify the customer’s payment method.

If your device runs out of battery, the transaction will not process. Ensure your device is charged and have a backup plan for accepting payments.

Swipex applications provide dashboards and reporting tools to help you manage transactions, view sales, daywise monthlywise reports.

If you notice a discrepancy, review the transaction details in the app and compare them with your sales records. you can reach out to merchantservices@magnati.com for further investigation if the issue persists.

If your device is stolen, immediately report the theft to local authorities. you can reach out to merchantservices@magnati.com to unbind the stolen device from your backend system to prevent unauthorized access to your payment processing account.

To bind a new device, download the payment app, log in to your account, and follow the setup instructions. The app should guide you through the process of linking your new device to your payment account. Or you can reach out to merchantservices@magnati.com for further assistence

Unbinding a device does not affect your transaction history. All past transactions remain accessible through your account.

When a merchant logs in using their SwipeX account for the first time, the account becomes bound to that specific device. To use the same account on another phone, the user must request to unbind the account from the current device. The user can raise a request for unbinding by emailing merchantservices@magnati.com, and we will get back to youin 48 hours.

Tap to Pay on Android uses the built-in features of Android to help keep your business and customer data private and secure. When a payment is processed, Apple doesn’t store card numbers on the device or on Apple servers, so you can rest assured knowing your business stays yours.