Digital Merchant Onboarding- FAQs

Getting started

Digital merchant onboarding allows you to register for our products and services in under 15 minutes! No paperwork or waiting around for a relationship manger to book an appointment.

In today’s digitalized world, Magnati’s products and services empower businesses by enabling them to accept digital payments from their customers whether it be in-store, at their doorstep, or online! You can seamlessly register through the DMO process in around 15 minutes, and we’ll handle the rest while you focus on setting up your business and your customers. 

  • Discounted merchant commission
  • Monthly Analytical Reports
  • State of the art technology
  • Sophisticated payment gateway
  • Advanced payment links for invoices
  • E-commerce store builder

Through digital merchant onboarding, you can apply for various payment solutions such as:

  • POS Solution
  • E-Commerce
  • Pay by link
  • SoftPos

Or all of the above options can be availed based on your requirement business requirements.

  • Visit the Magnati website.
  • Select ” Let’s go “.
  • Start your journey by entering the required information and validation of identity.
  • Select your preferred payment solution(s).
  • Perform the required fee payment.
  • Validate the merchant owners and partners with a liveness check and digital signature.
  • Await receipt of  email confirmation within the following 24-48 hrs for the successful onboarding.

Magnati adheres to the highest security standards! We are PCI DSS certified and ensure compliance with all applicable laws in the UAE.

Yes, it is a requirement that you have a registered UAE mobile number and an active Email ID.

To get started, you’ll need the following:

  • Emirates ID or passport for non-residents.
  • A valid Trade License.
  • Incumbency certificate (for free zones)
  • Proof of account (a cancelled cheque, account statement, welcome letter, etc.).
  • If applicable, Power of attorney (POA), Memorandum of Association (MOA), Article of association (AOA).

For Know Your Client (KYC) purposes, additional documents may be required, and we will prompt you accordingly if necessary.

[MAGNATI – SOLE PROPRIETORSHIP L.L.C] and its affiliates (“Magnati, “we” or “us”) are committed to providing the highest level of protection in processing the personal data of our merchants’ customers, in accordance with applicable data protection laws and regulations. You can read more about our privacy policy at [https://www.magnati.com/en/privacy-policy/].

Indeed! You can simply pick up from where you have left off by using the link sent to your verified email address. We save all your progress every step of the way.

We accept Visa or Mastercard cards for digital onboarding registration.

Absolutely! You can submit your POA details during the registration process.

You will receive an estimate of the fees and charges according to your product selection during the digital onboarding process before you pay or sign an agreement with us.

You can read through your contract at the end of the onboarding journey and during the liveliness check before you sign it a copy. Additionally, upon successful registration, a copy of the contract will be promptly sent to you via email.

The liveliness check is a process where we cross verify your identity via a face scan and voice OTP with the details you have provided during registration.

We require a video-selfie to confirm your physical presence. This is to ensure your security and to protect you from potential cyber threats.

Click on “Need Help” to share your feedback. One of our representatives will revert in the next two business days. You can also reach us by sending an email to DMOcare@magnati.com.

You shall receive a refund within the next five (5) to seven (7) working days.

Technical help

Absolutely! Although we encourage you to complete the application process by yourself, you can always request assistance from our team by emailing dmocare@magnati.com or select the option to ask for help and input your feedback in the text box during registration. A representative will contact you shortly thereafter during business hours.

You can connect with our team by emailing us at dmocare@magnati.com. Kindly include your reference number, a screenshot (if possible), and a detailed explanation of your error. A representative will contact you shortly thereafter during  business hours.

  • Please re-validate your mobile or email address.
  • Check email/SMS received from FAB and Check the SPAM/Junk folder.

You can connect with our team by emailing us at dmocare@magnati.com. Kindly include your reference number, a screenshot (if possible), and a detailed explanation of your error. A representative will contact you during business hours.

You can connect with our team by emailing us at dmocare@magnati.com. Kindly include your reference number, a screenshot (if possible), and a detailed explanation of your error. A representative will contact you during business hours.

You can connect with our team by emailing us at dmocare@magnati.com. Kindly include your reference number, a screenshot (if possible), and a detailed explanation of your error. A representative will contact you during business hours.

We provide you an option to modify any of the entered details at any point of the journey prior to the last stage of final review. After submission, unfortunately you will not be able to modify any details. You may also reach us by sending an email to DMOcare@magnati.com

After Sales Support

After your application has been verified and approved by our team, delivery and installation for POS machine will be made within two (2) working days.

Following verification and approval of your application by our team, you will be provided with instant access to your selected online payment services.

Rejections may occur for several reasons such as incorrect documents, invalid documents, identity verification failure, or in accordance with our internal policies. The rejection reason will be stated in the email you receive.  You can contact us at dmocare@maganti.com with your application reference number and request to review your case.

At Magnati we highly value your customer experience, we regret to hear that you’re not satisfied with the experience. We are always striving to improve our customer experience so your feedback is invaluable to us. Kindly email us at dmocare@magnati.com so that we can address your feedback and assist you further.